About Me Junior IT Support Engineer with hands-on experience in Azure cloud infrastructure, Linux server administration, and network security. Former Microsoft intern who built AI-powered support chatbots and Azure-hosted internal tools. Currently completing MSc Computer Science at University of Hertfordshire while pursuing CCNA certification.
bash $ cat .profile
ROLE = Junior IT Support Engineer EXP = 2+ years (Internship + Academic) DOMAIN = Cloud Support | Network Security | Linux Admin | IT Automation STACK = Azure | Linux | Bash | Python | Wireshark | Nmap | Active Directory CERTS = AZ-900 | PL-900 | Salesforce PD1 | CCNA (In Progress) LOCATION = Sunbury-On-Thames, England, UK OPEN_TO = 1st / 2nd Line IT Support | Junior Network Engineer | London / Remote
Tech Stack Cloud & Infrastructure
Expertise Table Domain Proficiency Details Azure Cloud Intermediate VM deployment, Azure Cognitive Services, ITIL-aligned documentation, test environment management Linux Administration Intermediate Ubuntu Server, Kali Linux, UFW firewall, Apache2, MySQL, Bash scripting, server hardening Network Security Intermediate Wireshark packet analysis, Nmap scanning, DoS prevention, SYN cookies, firewall rule configuration IT Support Intermediate 1st/2nd line support workflows, incident reporting automation, customer support chatbot development Web Development Intermediate React, Node.js, responsive design, static site deployment (Netlify), full-stack project builds Automation Beginner+ Bash scripts for incident reporting, Python for network traffic analysis, Power Platform flows
Featured Projects
Network Traffic Analysis Tool — Automated Security Validation
Built a network traffic analysis tool from scratch that automated security validation workflows and reduced manual inspection time by 40%. Stack: Python · Wireshark · Bash · Linux Scale: Academic research project, tested on simulated enterprise network traffic Impact: Cut manual validation time by 40%; identified anomalous packets and auto-generated incident reports Repo: View Project What I built: Designed packet capture pipelines, wrote Python scripts for traffic pattern analysis, and integrated Bash automation for report generation.
Dual-VM Security Lab — Hardened Infrastructure
Configured a dual-virtual-machine security lab environment for penetration testing and defensive security practice. Stack: VirtualBox · Ubuntu Server · Kali Linux · UFW · Apache2 · MySQL Scale: Personal lab environment simulating enterprise network segments Impact: Hands-on experience with server hardening, firewall rules, secure database connectivity, and vulnerability assessment Repo: View Project What I built: Deployed Ubuntu Server and Kali Linux VMs, configured Apache2 with UFW rules (ports 80/443), established secure MySQL connectivity, and conducted security evaluations using Kali tools.
AI Support Chatbot — Microsoft Internship Project
Developed and integrated AI-powered chatbots using Azure Cognitive Services to automate routine customer support queries during Microsoft internship. Stack: Azure Cognitive Services · Azure Cloud · Web Interfaces · ITIL Scale: Internal Microsoft support tool, used by support teams for routine query handling Impact: Reduced manual ticket volume for Tier-1 queries; improved response time for internal support teams Repo: Private (Microsoft internal) What I built: Built web interfaces for Azure-hosted internal tools, integrated NLP-based chatbot flows, and followed ITIL-aligned documentation practices for cloud deployments.
Portfolio Website — Static Site with Modern UI
Personal portfolio built with modern web technologies and deployed on Netlify. Stack: React · HTML/CSS · JavaScript · Netlify Scale: Personal brand site, showcases projects and certifications Impact: Centralized professional presence; drives inbound recruiter interest Live: venkateswarlupambha.netlify.app
Experience
Microsoft — Intern, IT Support & Cloud Engineering Sep 2022 – Jan 2023 | Reading, UK Built and improved web interfaces for Microsoft internal support tools hosted on Azure, streamlining workflows for internal support teams Developed AI-powered chatbots using Azure Cognitive Services to automate handling of routine customer support queries Worked within Microsoft's Azure cloud environment on test/internal tool deployments, gaining hands-on exposure to ITIL-aligned documentation practices Collaborated with senior engineers on cloud-hosted support infrastructure, contributing to smoother incident resolution processes
University of Hertfordshire — MSc Computer Science Student Jan 2025 – May 2026 | Hatfield, UK Configured dual-VM security labs with Ubuntu Server and Kali Linux for penetration testing and defensive security practice Wrote Bash scripts to automate incident reporting and system monitoring tasks Built a network traffic analysis tool from scratch that reduced manual validation time by 40% Hardened Linux servers, implemented UFW firewall rules, and conducted security evaluations using industry-standard tools
Achievements
Certifications
GitHub Analytics
Current Focus yaml learning:
- CCNA certification (Cisco Certified Network Associate)
- Advanced Linux server hardening & SELinux policies
- Python for network automation (Netmiko, Paramiko, NAPALM)
building:
- Homelab with Cisco Packet Tracer & GNS3 topologies
- Automated network monitoring dashboard with Python + Chart.js
- Security hardening playbook for Ubuntu Server deployments
exploring:
- Infrastructure as Code (Terraform, Ansible)
- Cloud-native monitoring (Prometheus, Grafana)
- SOC analyst pathways and blue-team fundamentals
open_to:
- 1st Line / 2nd Line IT Support roles (London / Hybrid / Remote)
- Junior Network Engineer positions
- Cloud Support / Azure Administrator roles
- Companies with strong mentorship and growth paths
Connect With Me
