WFM Reporting Analyst | Data Analyst (Certified by IBM & Microsoft)
Skilled in Business Intelligence, Data Analysis & Visualization
- Current Role: WFM Reporting Analyst (Global Ops β WF Pod), IntouchCX, Hyderabad
- M.S. Computer Science, New Jersey Institute of Technology, USA (2022β2023)
- B.E. Computer Science & Engineering, Vasavi College of Engineering, Hyderabad (2017β2021)
- Location: Hyderabad, Telangana, India
- Experience: Tata Consultancy Services (TCS) | IntouchCX
- Continuous Upskilling: Codebasics Data Analytics Bootcamp 5.0
I currently work as a WFM Reporting Analyst supporting Global Operations, where I focus on:
- Workforce reporting across attendance, adherence, shrinkage, and headcount
- Data validation, reconciliation, and accuracy checks supporting payroll and operations
- Ad-hoc analysis and reporting for operations and leadership teams
- Translating workforce data into clear, actionable insights for decision-making
This role combines Workforce Management, Analytics, and Business Intelligence, with a strong emphasis on data accuracy and stakeholder impact.
-
IBM Data Analyst Professional Certificate
https://www.coursera.org/account/accomplishments/specialization/JCGRQ2BN2W12 -
Microsoft Power BI Data Analyst Professional Certificate
https://www.coursera.org/account/accomplishments/specialization/WOJZ2TMSWF3Z
- Advanced Excel (formulas, pivots, data validation, reconciliation)
- SQL (queries, joins, aggregations)
- Power BI (DAX, dashboards, reporting)
- Python (NumPy, Pandas, Matplotlib, Seaborn β project-based)
- Workforce Analytics & KPI Reporting
- Data Quality, RCA, and Ad-hoc Analysis
-
AWS Academy Graduate
https://www.credly.com/badges/3198f079-6d41-4c18-b25a-ff1b0eaa996b/linked_in_profile -
Google Cloud Skills
https://www.cloudskillsboost.google/public_profiles/706ffc84-afd0-4553-88ce-79159f566cf2 -
Introduction to Machine Learning β NPTEL
https://archive.nptel.ac.in/noc/Ecertificate/?q=NPTEL19CS52S11401133191129617
- 2017β2021: B.E., Vasavi College of Engineering, Hyderabad
- 2021β2022: Assistant System Engineer Trainee, Tata Consultancy Services (TCS)
- 2022β2023: M.S. Computer Science, NJIT, USA
- Jan 2024 β Dec 2025: Career gap due to kidney transplant and recovery, with continuous upskilling
- 2025: IBM & Microsoft Data Analyst Certifications + Analytics Bootcamp
- Jan 2026 β Present: WFM Reporting Analyst, IntouchCX
Focused on building strong expertise in:
- Workforce Analytics & Reporting
- Business Intelligence & Dashboarding
- Data-driven support for operations and leadership
My long-term goal is to grow into senior analytics, consulting, or analytics leadership roles, leveraging deep fundamentals in data accuracy, reporting, and stakeholder communication.
π LinkedIn:
https://www.linkedin.com/in/vam5h1/
βTurning data into actionable insights is not just a skill β itβs a discipline built through accuracy, curiosity, and consistency.β