Callcenter Simulator is a free, platform-independent program for the analysis of staffing requirements in a call center. The simulator uses event-oriented, stochastic simulation for the computation of the parameters.

Mini Callcenter Simulator simulates a call center and takes into account many parameters not covered by the Erlang C formula.

AICC(AI Contact Center) Builder is an open source Agentic AI webapp that builds all the required assets you need to build a comprehensive, Amazon Connect Customer self-service AI Agent.

AI-powered voice training system for call center agents using Amazon Nova 2 Sonic. Deploy as a standalone web application or integrate with Amazon Connect AI Agents for realistic customer simulations.

Speaker Verification API

A Python library to plan a call center workforce based on expected call distribution and operator contract rules, availability and preferences.

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