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TCE-6942 fix(backup): remove mentioned of keeping backups #121

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duchoaile merged 1 commit into from
Aug 7, 2025
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TCE-6942 fix(backup): remove mentioned of keeping backups #121

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6 changes: 2 additions & 4 deletions modules/savanna/modules/resources/pages/faqs.adoc
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Expand Up @@ -312,7 +312,7 @@ Terminating a Workspace:
* **Action**: Deprovisions the workspace and the attached disk space.
* **State**: The workspace and all its data are deleted according to the cloud platform's policies.
* **Billing**: All associated billing stops, including for the virtual machine instance, disk storage, and backups.
* **Backups**: We will keep the latest backup in storage for 15 days and then delete.
* **Backups**: All backups associated with the workspace will be deleted.
* **Recovery**: The workspace cannot be recovered once terminated.

In summary:
Expand Down Expand Up @@ -340,9 +340,7 @@ A: Cross workspace restore is not supported yet. Contact TigerGraph Support to r

=== *Q: What happens to my automated backups if I terminate my workspace?*

A: We will keep the latest backup for 15 days and then delete.
Within that 15 days, you may use your backup to restore into another similar cluster if it is a single server cluster.
To restore a cluster within 15 days, please submit a support ticket through the cloud portal.
A: All backups associated with the workspace will be deleted.


=== *Q: How soon can I restore from a backup that I just made?*
Expand Down