🧩 Structured Problem Solving — Customer Retention

Business analysis applying a structured problem-solving methodology to customer retention challenges — root cause identification, solution framework, and implementation plan.

🎓 Part of the Analytics Vidhya GenAI Pinnacle Plus Program

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📋 Overview

Written business analysis project applying a structured thinking methodology to the problem of customer retention. Produced a formatted Word document covering problem scoping, root cause analysis, solution design, and phased implementation.

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📁 Project Structure

Strctr problem solving method/
├── Customer_Retention_Solution.docx   ← Full solution document
└── README.md

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📄 Document Structure

1. Problem Definition — scope, affected segments, business impact
2. Root Cause Analysis — structured breakdown of retention drivers
3. Solution Framework — prioritized interventions
4. Implementation Plan — phased rollout with success metrics

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🔧 Tools Used

• GenAI tools (Claude, ChatGPT) for structured analysis and drafting
• Structured prompting: role prompts, outline-first approach, self-critique

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💡 Key Learnings

• Structured problem decomposition — breaking ambiguous business problems into solvable parts
• Root cause analysis frameworks (5-Why, fishbone) with GenAI assistance
• Outline-first writing — lock structure before prose to prevent bloat
• Using chain-of-thought prompts to extract structured analysis from LLMs
• Role-based prompting: "You are a business strategy consultant..."

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🎓 Program Context

Analytics Vidhya GenAI Pinnacle Plus Program — Structured Approach to Problem Solving module.

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📄 License

MIT © 2026 sujitchan431