Underlines are not properly formatted inside the Zendesk ticket replies view

[emilghittasv]

Preconditions
Sign in to SUMO

Steps to reproduce
Steps to reproduce the behavior:

1. Submit a valid premium product support question.
2. Sign in to Zendesk with a support agent.
3. Reply to the ticket from step 1 underlying a particular word.
4. Navigate back to the ticket view inside SUMO.

Expected behavior
The underlined word is properly formatted.

Actual behavior
The underlined word is not formatted.

Screenshots
Zendesk

SUMO

Desktop:

• OS: Windows 11
• Browser: Firefox

Additional context
This issue is reproducible in stage