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Misleading breadcrumbs when visiting another group member's submitted Zendesk tickets #3072

@emilghittasv

Description

@emilghittasv

Preconditions

  • Group A has at least two members (member A and member B)
  • member B has submitted premium product Zendesk support ticket.

Steps to reproduce
Steps to reproduce the behavior:

  1. Sign in to SUMO with group member A.
  2. Navigate to the group A profile page.
  3. Click on the /tickets view.
  4. Click on the premium product support ticket submitted by group member B.
  5. Click on the My Questions breadcrumb.

Expected behavior
Since we are visiting another group member's submitted Zendesk ticket the breadcrumbs should update so that the second breadcrumb redirects the user back to the /tickets group view. (Maybe the second breadcrumb option should be called Group Tickets ?)

Actual behavior
The second breadcrump item is the My Questions option that redirects the member A to the member's B My Questions profile page. Which is misleading.

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Desktop:

  • OS: Windows 11
  • Browser: Firefox

Additional context
This issue is reproducible in stage.

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