complete implementation of a multi-domain support triage agent for the Orchestrate hackathon.#41

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Commits on May 1, 2026

feat: implement BM25-based ticket orchestration system with rule-based classification and structured logging.
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chore: add package configuration and pyright type ignore annotations to improve linting and module resolution
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refactor: update ticket response logic and documentation mapping to improve automated support handling
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chore: update configuration and clear outdated support ticket output records
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feat: implement rate limiting for Gemini API and update orchestration logic to handle dynamic response statuses.
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refactor: implement hybrid synthesizer with automated Smart BM25 fallback for quota-exhausted or unavailable Gemini API calls
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