dnif-archive · rajendraboke12 · Sep 27, 2019
diff --git a/README.md b/README.md
@@ -1,36 +1,36 @@
-# Manage Engine Service Desk Plus (mesdp) 
+# Manage Engine Service Desk Plus (mesdp)
   https://www.manageengine.com/products/service-desk/
 ### Overview
-ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. This all-in-one solution delivers comprehensive Incident Management, Self-service portal, Knowledge base, Multi-site support, SLA Management and Help Desk Reports. 
+ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. This all-in-one solution delivers comprehensive Incident Management, Self-service portal, Knowledge base, Multi-site support, SLA Management and Help Desk Reports.
 
- 
-##### PRE-REQUISITES to use mesdp and DNIF  
+
+##### PRE-REQUISITES to use mesdp and DNIF
 Outbound access required for github to clone the plugin
 
-| Protocol   | Source IP  | Source Port  | Direction	 | Destination Domain | Destination Port  |  
-|:------------- |:-------------|:-------------|:-------------|:-------------|:-------------|  
+| Protocol   | Source IP  | Source Port  | Direction	 | Destination Domain | Destination Port  |
+|:------------- |:-------------|:-------------|:-------------|:-------------|:-------------|
 | TCP | DS,CR,A10 | Any | Egress	| github.com | 443 |
 
- 
+
 ## mesdp trigger plugin functions
 Details of the function that can be used with the ClickSend trigger is given in this section.
 
-### create_ticket 
-This function allows for creating a ticket against an observerd event using the defined (custom/default template)  .
+### create_ticket
+This function allows for creating a service ticket against an observerd event using the defined (custom/default template)  .
 
-### Input  
-- Subject of ticket.(Note Commas(,) cannot be used as they are used for Input parameters seperation ) 
+### Input
+- Subject of ticket.(Note Commas(,) cannot be used as they are used for Input parameters seperation )
 - Event Field prenset in the event .
-- Template name to be triggered.(Note if this field is not provided the default template gets triggered)   
+- Template name to be triggered.(Note if this field is not provided the default template gets triggered)
 
 ### Example
 ```
 _fetch * from event where $Action=LOGIN_FAIL limit 1
->>_trigger api mesdp create_ticket Login Failed for User : ,$User , default.xml
+>>_trigger api mesdp create_ticket "Login Failed for User :" ,$User , default.txt
 ```
 
-### Output  
-![mesdp](https://user-images.githubusercontent.com/37173181/44776438-b7631180-ab95-11e8-8f47-a42ea723f424.jpg)
+### Output
+![mesdp](https://user-images.githubusercontent.com/51116848/65764893-5b760e00-e144-11e9-99d6-653cad322b7c.png)
 
 
 The trigger call returns output in the following structure for available data
@@ -42,27 +42,27 @@ The trigger call returns output in the following structure for available data
 | $MESDPWorkOrderID | Work order id associated with the newly created ticket |
 
 
-### Using the mesdp API and DNIF  
-The mesdp API is found on github at 
+### Using the mesdp API and DNIF
+The mesdp API is found on github at
 
   https://github.com/dnif/trigger-mesdp
 
 The following process has to be repeated on all of the following components
 
 ### Getting started with mesdp API and DNIF
 
-1. ####    Login to your Data Store, Correlator, and A10 containers.  
+1. ####    Login to your Data Store, Correlator, and A10 containers.
    [ACCESS DNIF CONTAINER VIA SSH](https://dnif.it/docs/guides/tutorials/access-dnif-container-via-ssh.html)
 2. ####    Move to the `‘/dnif/<Deployment-key>/trigger_plugins’` folder path.
 ```
 $cd /dnif/CnxxxxxxxxxxxxV8/trigger_plugins/
 ```
-3. ####   Clone using the following command  
-```  
+3. ####   Clone using the following command
+```
 git clone https://github.com/dnif/trigger-mesdp.git mesdp
 ```
-4. ####   Move to the `‘/dnif/<Deployment-key>/trigger_plugins/mesdp/’` folder path and open dnifconfig.yml configuration file     
-    
+4. ####   Move to the `‘/dnif/<Deployment-key>/trigger_plugins/mesdp/’` folder path and open dnifconfig.yml configuration file
+
    Replace the tags: <Add_your_*> with your mesdp credentials
 ```
 trigger_plugin:
@@ -72,8 +72,8 @@ trigger_plugin:
   MESDP_NAME: <Add_your_requester_name_here>
 
 ```
-5. #### For using userdefined templates 
-   Move to the `‘/dnif/<Deployment-key>/trigger_plugins/mesdp/’` folder path and paste your template.xml file here.
-   #### Note:  
-       Refer to default.xml template to create your customised templates
-  
+5. #### For using userdefined templates
+   Move to the `‘/dnif/<Deployment-key>/trigger_plugins/mesdp/’` folder path and paste your template.txt file here.
+   #### Note:
+       Refer to default.txt template to create your customised templates
+
diff --git a/default.txt b/default.txt
@@ -0,0 +1,8 @@
+"requester": "{$Name}",
+"subject": "{$Subject}",
+"description": "Action: {$Action} Authentication Protocol: {$AuthProtocol} Log Name: {$LogName} Login Source: {$LoginSrc} Source IP: {$SrcIP} Sub Status: {$SubStatus} System Name: {$SystemName} User : {$User} Message: {$Message}",
+"status": "open",
+"service": "Email",
+"category": "Network",
+"subcategory": "WiFi",
+"requesttemplate": "Spyware Detect on PaloAlto"
diff --git a/default.xml b/default.xml
diff --git a/mesdp.py b/mesdp.py
@@ -3,7 +3,8 @@
 import requests
 import logging
 import json
-import xml.etree.ElementTree as ET
+import ast
+from pprint import pprint
 
 path = os.environ["WORKDIR"]
 
@@ -13,57 +14,74 @@
     mesdp_server = cfg['trigger_plugin']['MESDP_SERVER']
     mesdp_port = cfg['trigger_plugin']['MESDP_PORT']
     mesdp_name = cfg['trigger_plugin']['MESDP_NAME']
-
 def select_template(dt,tmp_name):
     try:
         with open(path+"/trigger_plugins/mesdp/"+tmp_name, "r") as f:
-           ds = str(f.read())
+            ds = str(f.read())
         d = dict((x[1], '~~') for x in ds._formatter_parser())
         d.update(dt)
-        xml_content = ds.format(**d)
+        c = ds.format(**d)
+        c = c.replace("\n", "")
+        json_content = ast.literal_eval("{" + c + "}")
+        #print "printing c...",c
+        #json_content["requestType"] = "Service Request"
+        #json_content["requesttemplate"] = "Spyware Detect on PaloAlto"
+        json_content = {"operation": {"details": json_content}}
+        #pprint(json_content)
         url = "https://{0}:{1}/sdpapi/request?OPERATION_NAME=ADD_REQUEST&TECHNICIAN_KEY={2}".format(mesdp_server,
                                                                                                     mesdp_port,
                                                                                                     mesdp_key)
-        args = {'OPERATION_NAME': 'ADD_REQUEST', 'TECHNICIAN_KEY': '5D6E2445-ACA7-4FFD-862D-47C26C91CC83', 'format': 'xml',
-                'INPUT_DATA': xml_content}
+        args = {'OPERATION_NAME': 'ADD_REQUEST', 'TECHNICIAN_KEY': mesdp_key, 'format': 'json',
+                'INPUT_DATA': json.dumps(json_content)}
 
         response = requests.post(url, params=args, verify=False)
-        s = str(response.content)
-        root = ET.fromstring(s)
-	out = {}
-	out['$MESDPStatus'] = root[0][0][0][1].text
-	out['$MESDPMessage'] = root[0][0][0][2].text
-	out['$MESDPWorkOrderID'] = root[0][0][1][0].text
+        #print "printing response: ", response.content
+        resp_data = response.json()
+        #print "Status code: {}".format(response.status_code)
+        #s = str(response.content)
+        #root = ET.fromstring(s)
+        out = {}
+        out["$MESDPMessage"]=resp_data["operation"]["result"]["message"]
+        out["$MESDPStatus"]=resp_data["operation"]["result"]["status"]
+
+        out["$MESDPWorkOrderID"]=resp_data["operation"]["Details"]["WORKORDERID"]
+
+        '''
+        out['$MESDPStatus'] = root[0][0][0][1].text
+        out['$MESDPMessage'] = root[0][0][0][2].text
+        out['$MESDPWorkOrderID'] = root[0][0][1][0].text
+        '''
         return out
-    except Exception,e :
+
+    except Exception, e:
         out = {}
         s1 = "Error in API {}".format(e)
         logging.error("MESDPError :{}".format(e))
-	out['$MESDPErrorMessage'] = s1
+        out['$MESDPErrorMessage'] = s1
+        #out["$MESDPStatus"]=response.status_code
+        #out["$MESDPContent"]=response.content
         return out
 
 
 def create_ticket(inward_array, var_array):
     tmp_lst = []
     var_array[0] = var_array[0].strip()
-    var_array[1] =str(var_array[1]).replace(" ","")
+    var_array[1] =str(var_array[1]).replace(" ", "")
     for i in inward_array:
         try:
             if var_array[1] in i:
                 tmp_dict = {}
                 tmp_dict.update(i)
                 tmp_dict['$Name'] = mesdp_name
-                tmp_dict['$Subject'] = str(var_array[0])+str(i[var_array[1]])
+                tmp_dict['$Subject'] = str(var_array[0].strip('"'))+str(i[var_array[1]])
                 if (len(var_array) == 3):
                     fname = var_array[2].replace(" ", "")
                 else:
-                    fname ="default.xml"
-                d = select_template(tmp_dict,fname)
+                    fname ="default.txt"
+                d = select_template(tmp_dict, fname)
                 i.update(d)
                 tmp_lst.append(i)
         except Exception, e:
             tmp_lst.append(i)
             logging.error("%s", e)
     return tmp_lst
-
-