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SYS6018_customerservice

How do we identify, prioritize and classify customer complaints on social media and products? How can we facilitate response and decisionmaking for customer service? How do we resolve customer complaints quickly? How do we monitor brand image on Twitter and track social performance?

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Building a NLP and machine learning for handling Twitter customer support requests

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  • Jupyter Notebook 69.7%
  • R 28.0%
  • Python 2.3%