merging dev to test

DSL/Resql/analytics/POST/csa-chats-count.sql

@@ -1,53 +1,72 @@
-WITH LastValidMessages AS (
-    SELECT DISTINCT ON (message.chat_base_id)
-    message.id,
-    message.chat_base_id,
-    message.author_id,
-    message.author_role,
-    message.created AS message_created
-FROM message
-WHERE message.author_role IN ('backoffice-user', 'end-user')
-  AND message.author_id IS NOT NULL
-  AND message.author_id <> ''
-  AND message.author_id <> 'null'
-ORDER BY message.chat_base_id, message.created DESC
-    ),
-    FilteredMessages AS (
-SELECT
-    lvm.chat_base_id,
-    lvm.author_id,
-    lvm.message_created,
-    chat.created AS chat_created
-FROM LastValidMessages lvm
-    JOIN chat ON chat.base_id = lvm.chat_base_id
-WHERE (
-    array_length(ARRAY[:urls]::TEXT[], 1) IS NULL
-   OR chat.end_user_url LIKE ANY(ARRAY[:urls]::TEXT[])
-    )
-  AND (
-    :showTest = TRUE
-   OR chat.test = FALSE
-    )
-    AND chat.created::timestamptz BETWEEN :start::timestamptz AND :end::timestamptz
-    ),
-    FinalData AS (
-SELECT
-    date_trunc(:metric, fm.chat_created) AS date_time,
-    fm.chat_base_id,
-    fm.author_id,
-    "user".display_name,
-    "user".first_name,
-    "user".last_name,
-    "user".id_code
-FROM FilteredMessages fm
-    LEFT JOIN "user" ON "user".id_code = fm.author_id
-WHERE "user".id_code NOT IN (:excluded_csas)
-    )
+WITH latest_per_base AS (
+    SELECT DISTINCT ON (c.base_id)
+    c.base_id,
+    c.ended,
+    c.test,
+    c.end_user_url
+FROM chat c
+WHERE c.status = 'ENDED'
+  AND c.ended::timestamptz BETWEEN :start::timestamptz AND :end::timestamptz
+ORDER BY c.base_id, c.updated DESC
+),
+csa_chats AS (
+    SELECT lp.base_id, lp.ended
+    FROM latest_per_base lp
+    WHERE (:showTest = TRUE OR lp.test = FALSE)
+      AND (
+        array_length(ARRAY[:urls]::TEXT[], 1) IS NULL
+        OR lp.end_user_url LIKE ANY(ARRAY[:urls]::TEXT[])
+      )
+      AND EXISTS (
+        SELECT 1 FROM message m
+        WHERE m.chat_base_id = lp.base_id
+          AND m.author_role = 'backoffice-user'
+      )
+      AND EXISTS (
+        SELECT 1 FROM message m
+        WHERE m.chat_base_id = lp.base_id
+          AND (m.event = 'taken-over' OR m.event = 'pending-assigned')
+      )
+),
+latest_user AS (
+    SELECT DISTINCT ON (id_code)
+    id_code, display_name, first_name, last_name
+    FROM "user"
+    ORDER BY id_code, id DESC
+),
+last_known_csa AS (
+    SELECT DISTINCT ON (m.chat_base_id)
+    m.chat_base_id,
+    u.display_name,
+    u.first_name,
+    u.last_name,
+    u.id_code
+FROM message m
+JOIN latest_user u ON u.id_code = m.author_id
+WHERE m.author_role = 'backoffice-user'
+  AND m.author_id IS NOT NULL
+  AND m.author_id <> ''
+  AND m.author_id <> 'null'
+ORDER BY m.chat_base_id, m.created DESC
+),
+FinalData AS (
+    SELECT
+        date_trunc(:metric, cc.ended AT TIME ZONE :timezone) AT TIME ZONE :timezone AS date_time,
+        cc.base_id AS chat_base_id,
+        COALESCE(lkc.id_code, 'unknown') AS csa_id,
+        COALESCE(lkc.display_name, 'Unknown') AS display_name,
+        lkc.first_name,
+        lkc.last_name
+    FROM csa_chats cc
+    LEFT JOIN last_known_csa lkc ON lkc.chat_base_id = cc.base_id
+    WHERE COALESCE(lkc.id_code, 'unknown') NOT IN (:excluded_csas)
+)
 SELECT
     date_time,
     MAX(display_name) AS customer_support_display_name,
-    MAX(id_code) AS customer_support_id,
-    MAX(CONCAT(first_name, ' ', last_name)) AS customer_support_full_name,
+    csa_id AS customer_support_id,
+    COALESCE(MAX(first_name || ' ' || last_name), 'Unknown') AS customer_support_full_name,
     COUNT(DISTINCT chat_base_id) AS count
 FROM FinalData
-GROUP BY date_time, author_id;
+GROUP BY date_time, csa_id
+ORDER BY date_time ASC;

DSL/Ruuter/analytics/POST/agents/chats/total.yml

@@ -26,6 +26,9 @@ declaration:
       - field: showTest
         type: boolean
         description: "Body field 'showTest'"
+      - field: timezone
+        type: string
+        description: "Body field 'timezone'"
 
 check_for_required_parameters:
   switch:
@@ -44,6 +47,7 @@ post_step:
       excluded_csas: ${incoming.body.excluded_csas}
       urls: ${incoming.body.urls}
       showTest: ${incoming.body.showTest}
+      timezone: ${incoming.body.timezone}
   result: result
 
 return_value:

GUI/src/pages/ChatsPage/index.tsx

@@ -215,6 +215,7 @@ const ChatsPage: React.FC = () => {
           excluded_csas: excluded_csas.length > 0 ? excluded_csas : [''],
           urls: getDomainsArray(),
           showTest: getShowTestData(),
+          timezone: Intl.DateTimeFormat().resolvedOptions().timeZone,
         },
       });
       const res = response.response;