This project demonstrates the deployment and use of osTicket, an open-source help desk ticketing system, on Ubuntu Linux. The lab simulates a real-world IT support workflow from ticket creation through resolution.
- Ubuntu Linux
- Apache2
- PHP
- MariaDB/MySQL
- osTicket
- Oracle VirtualBox
- Linux Administration
- Help Desk Operations
- Ticket Lifecycle Management
- User Account Management
- Customer Support
- Password Reset Procedures
- Technical Documentation
- User submits a support ticket.
- Ticket appears in the agent dashboard.
- Ticket is assigned to a technician.
- Technician investigates the issue.
- Response is posted to the user.
- Password reset is completed.
- Ticket is resolved.
- Support Ticket Created
- User Ticket Listed
- Ticket Opened
- Ticket Assigned
- Reply Posted
- Ticket Resolved
Successfully configured osTicket and completed an end-to-end help desk support workflow, demonstrating practical IT support and ticket management skills.