Helpdesk Automation Script

PowerShell diagnostic tool used by helpdesk technicians to quickly gather system information during troubleshooting.

Overview

This project contains a PowerShell script designed to collect essential system information that a Tier-1 Help Desk technician typically checks when diagnosing issues such as slow performance, application crashes, or service failures.

The script automates common diagnostic checks and prints results in a readable format.

Skills Demonstrated

• PowerShell scripting
• Windows system diagnostics
• Process monitoring (top CPU usage)
• Service state checks (Stopped + Automatic)
• Disk space checks
• Tier-1 troubleshooting workflow

Script

system-diagnostics.ps1

Collects:

• Windows system information
• Top CPU-consuming processes
• Services that are stopped but configured to start automatically
• Disk usage

How to Run

Open PowerShell in the script directory and run:

.\system-diagnostics.ps1

Example Output

Example Helpdesk Scenario

A user reports their computer is running extremely slow.

A helpdesk technician can run this script to quickly check:

• High CPU usage processes
• Services that failed to start
• Disk space availability
• Basic system information

The results provide a quick diagnostic snapshot to support troubleshooting or escalation.