Hostel complaint

Hostel complaint will feature an interactive but controlled portal where students can view all the complaint against their hostel along with registering new complaint. Each student will have access only to his hostel's portal. There will be three main pages- for registering a complaint, for viewing all complaint and the third to view all complaint registered by him/her. There are two types of complaint, template complaint and general complaint. Template complaint are the standard issues which students might face while staying in the hostel like malfunctioning washing machine. I have collected such templated from the Narmada complaint google form. Students can only upvote such complaint. The second general complaint is a full featured complaint where students can comment on, upvote or even downvote.You can even tag secretaries you wish to address in such type of complaint. There will be a search bar where secretaries can search complaint addressed to them by entering the tag. Tags can be anything from a secretary to an issue which is prevalent in the hostel. The major advantage of this portal over conventional google forms used by most hostels is accessibility, transparency and tracking of complaint. Each complaint will be marked as either resolved or unresolved. Only the complainer can resolve his complaint in the ‘My complaint’ section. The user will be notified to mark his/her complaint as resolved once the issue is settled. Secretaries can search #washingmachine and know how many of them have malfunctioned, thus addressing all of them in a single visit of the repair agent. Spam controls will be set in place ensuring smooth working of the portal.