I'm a Network Engineer at Capgemini, currently working in Cisco TAC and supporting enterprise network environments. I enjoy solving networking challenges, building hands-on enterprise and data center labs, and continuously expanding my expertise in infrastructure monitoring, Linux and Docker. This GitHub profile showcases the projects I build to strengthen my practical skills and document my learning journey.
BITS Pilani – Work Integrated Learning Programme (WILP)
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CGPA: 9/10
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Pursuing a Master's degree while working as a Network Engineer.
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Focus areas include Cloud Computing, Distributed Systems, Virtualization, and Network Technologies.
Amity University, Gurugram
- CGPA: 8.68/10
- Awarded the Bronze Medal for securing 3rd Position Overall in the B.Tech CSE program.
- Minor specialization in Computer Forensics & Cyber Security.
- Published a white paper titled "Importance of Website Usability in Digital Marketing" (June 2023).
- Completed multiple academic and practical projects in networking, Python, and web technologies.
Capgemini - Gurgaon
December 2024 – Present
Supporting enterprise customers by troubleshooting and resolving Cisco networking issues.
Key Responsibilities
- Troubleshoot Layer 2 and Layer 3 networking issues across enterprise customer environments.
- Analyze network outages, intermittent connectivity issues, packet forwarding problems, and switching-related incidents.
- Perform systematic troubleshooting using Cisco IOS CLI and industry-standard diagnostic methodologies.
- Validate network health using routing tables, interface statistics, MAC address tables, ARP tables, VLAN information, and spanning-tree details.
- Restore network functionality while minimizing customer downtime.
Provide technical support and troubleshooting for:
- Cisco Catalyst Switches
- VLAN Configuration & Segmentation
- IEEE 802.1Q Trunking
- Inter-VLAN Routing
- Spanning Tree Protocol (STP)
- Rapid Spanning Tree Protocol (RSTP)
- EtherChannel
- Port-Channel Configuration
- Port Security
- Layer 2 Switching
- Interface Configuration
- MAC Address Learning
- Investigate recurring customer issues to determine the underlying cause.
- Analyze command outputs, logs, and network behavior.
- Document technical findings and recommend corrective actions.
- Verify issue resolution before case closure.
- Work directly with enterprise customers to understand reported network issues.
- Collect and analyze diagnostic information required for troubleshooting.
- Provide timely updates throughout the support lifecycle.
- Maintain high-quality technical documentation for every customer case.
- Ensure adherence to Cisco TAC troubleshooting methodologies and service processes.
- Collaborate with senior engineers and global Cisco TAC teams to resolve complex networking issues.
- Participate in technical discussions and knowledge sharing.
- Document troubleshooting procedures and configuration observations.
- Record verification steps and issue resolution details.
- Create clear and structured technical documentation to support future troubleshooting and knowledge sharing.
- Enterprise Networking
- Network Troubleshooting
- Cisco TAC Support
- Routing & Switching / Layer 2 & Layer 3 Technologies
- Data Center Networking
- Infrastructure Monitoring
- Linux Administration
- Technical Documentation
- Root Cause Analysis (RCA)
- Incident Management
- Direct Client Interaction
- Technical Consulting
- Cross-Functional Collaboration
Artificial Intelligence tools were used to improve productivity and learning throughout the projects.
AI-assisted tasks included:
- Understanding networking concepts
- Troubleshooting Linux and Docker issues
- Reviewing configurations
- Improving technical documentation
- Organizing repository structure
- Writing Markdown documentation
- Learning best practices for infrastructure monitoring
AI Tools Used
- ChatGPT (OpenAI)
- Claude AI (Anthropic)
Note: All network design, configurations, implementation, testing, troubleshooting, and validation were performed manually. AI was used as a learning and documentation assistant.
- Build production-ready network automation tools.
- Deepen expertise in enterprise and data center networking.
- Learn cloud networking technologies.
- Contribute to open-source networking projects.
- LinkedIn: www.linkedin.com/in/heemakshi-sharma
- GitHub: https://github.com/Heemakshi-Sharma
- Email: Heemakshisharma03@gmail.com