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[No QA] Docs updates for E/A#91681 Sage Intacct INT122 Sync now hidden #92022

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[No QA] Docs updates for E/A#91681 Sage Intacct INT122 Sync now hidden #92022

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14 changes: 10 additions & 4 deletions ...ge-intacct/Troubleshooting/Authentication-and-Login-errors/INT122-Sync-Error.md
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Original file line number Diff line number Diff line change
Expand Up @@ -75,13 +75,19 @@ If **expensify** is already listed and the error continues:

---

## Retry the Sync
## Reenter credentials and retry the sync

After confirming credentials and Sender ID settings:
After confirming credentials and Sender ID settings in Sage Intacct, reauthorize the connection in Expensify and then run a sync.

While the INT122 authentication error is active, **Sync now** is hidden from the three dots **(⋮)** menu next to Sage Intacct. **Enter your credentials** is shown instead. Reenter credentials first to clear the authentication error, then **Sync now** will be available again.

1. Go to **Workspaces > [Workspace Name] > Accounting**.
2. Select **Sync Now**.
3. Confirm the sync completes successfully.
2. Select the three dots **(⋮)** next to the Sage Intacct connection.
3. Select **Enter your credentials**.
4. Enter your Sage Intacct admin credentials and complete the reauthorization.
5. After the connection is restored, select the three dots **(⋮)** next to the Sage Intacct connection again.
6. Select **Sync now**.
7. Confirm the sync completes successfully.

If authentication is configured correctly, the sync should complete without errors.

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12 changes: 8 additions & 4 deletions ...nsify/connections/sage-intacct/Troubleshooting/Sync-Errors/INT122-Sync-Error.md
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Expand Up @@ -68,14 +68,18 @@ The Sender ID must be entered exactly as **expensify** in lowercase.

---

## Reauthorize the Integration in the Workspace
## Reauthorize the integration in the Workspace

While the INT122 authentication error is active, **Sync now** is hidden from the three dots **(⋮)** menu next to Sage Intacct. **Enter your credentials** is shown instead. Reenter credentials first to clear the authentication error, then **Sync now** will be available again.

1. Go to **Settings > Workspaces**.
2. Select your Workspace.
3. Click **Accounting**.
4. Reenter the Sage Intacct admin credentials if prompted.
5. Click **Save**.
6. Click **Sync Now**.
4. Select the three dots **(⋮)** next to the Sage Intacct connection.
5. Select **Enter your credentials**.
6. Enter your Sage Intacct admin credentials and complete the reauthorization.
7. After the connection is restored, select the three dots **(⋮)** next to the Sage Intacct connection again.
8. Select **Sync now**.

If credentials and web services settings are configured correctly, the sync should complete successfully.

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