Welcome to the Lab Guide Library for the 2021 Cisco Live! This is "Webex Contact Center (WxCC) Uplift" lab.
In the table below you can find the agenda of the lab and some referred links, where you will find more details about each lab section.
| Duration (approx.) | Corresponding Lab |
|---|---|
| 30 min | Lab 1: Control Hub and Tenant Portal configuration |
| 60 min | Lab 2: New Agent Desktop Experience |
| 60 min | Lab 3: IVR and Contact Routing |
| 45 min | Lab 4: Email and Chat Configuration |
| 30 min | Lab 5: New Supervisor functionality |