🚨 URGENT: Matomo Plugin Compatibility Issue - CustomOptOut Plugin Failure

[jane-alesi]

🚨 URGENT: Matomo Plugin Compatibility Issue

Problem Description

Critical plugin compatibility issue discovered on ut.literama.de Matomo installation affecting analytics functionality.

Error Details

Error Message (German):

Das Plugin CustomOptOut konnte nicht geladen werden, da folgende Abhängigkeiten fehlen: CustomOptOut benötigt Matomo <5.0.0-b1. Bitte kontaktieren Sie Ihren Matomo Administrator.

Translation:

The CustomOptOut plugin could not be loaded due to missing dependencies: CustomOptOut requires Matomo <5.0.0-b1. Please contact your Matomo Administrator.

Impact Assessment

• ❌ Plugin compatibility failure - CustomOptOut plugin incompatible with current Matomo version
• ❌ Dashboard showing no data - May be affecting archiving process
• ⚠️ GDPR compliance risk - Cookie consent functionality potentially compromised
• ⚠️ Multiple sites affected - All sites using ut.literama.de Matomo instance

Affected Systems

• Primary: satware.ai analytics setup
• Potential: All client sites using ut.literama.de Matomo instance
• Server: ut.literama.de

Current Status

• ✅ Tracking code working (data collection active)
• ✅ Cookies being set correctly
• ❌ Dashboard reports empty (no processed data)
• ❌ Plugin compatibility error visible in admin panel

Required Actions

Immediate (Priority 1)

• Check current Matomo version on ut.literama.de
• Identify compatible CustomOptOut plugin version
• Update plugin or adjust Matomo version
• Verify archiving cron job functionality

Secondary (Priority 2)

• Audit all sites using this Matomo instance
• Test cookie consent functionality across affected sites
• Verify GDPR compliance features working
• Document resolution for future reference

Verification (Priority 3)

• Confirm dashboard data population
• Test real-time tracking
• Validate plugin functionality
• Monitor for additional errors

Technical Details

• Matomo Instance: ut.literama.de
• Affected Plugin: CustomOptOut
• Version Requirement: Matomo <5.0.0-b1
• Discovery Context: satware.ai analytics troubleshooting

Business Impact

• Analytics disruption for satware.ai and potentially other sites
• GDPR compliance concerns if cookie consent affected
• Client service impact if multiple sites affected

Assignees

• @jane-alesi (Issue Reporter & Monitoring)
• @TimFriedrichWeber (Technical Resolution)

Contact

• Reporter: Jane Alesi (ja@satware.ai)
• Technical Lead: Tim Friedrich Weber (tfw@satware.com)
• Stakeholder: Michael Wegener (ironmikechw+seo@gmail.com)

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Priority: 🔴 HIGH - Affects analytics functionality and potential GDPR compliance