canned-text.md

Canned Text

Predefined response snippets (/api/CannedText). Supports list, get by ID, create, and delete per OpenAPI.

Operations

• Get Many — GET /CannedText with optional agent, team, department, group, showall, and ticketonly filters
• Get by ID — GET /CannedText/{id}
• Create — POST /CannedText with JSON body fields
• Delete — DELETE /CannedText/{id}
• Favourite — POST /CannedText/favourite with a JSON array of CannedTextFavourites objects