Conversational SMS Interface

[matalaweb]

@mpge Over the years, I've had several projects that needed a conversational SMS interface for messaging customers / employees / etc. and there is no real open-source option for this.

In my ERP/FSM project, we've built it again from the ground up (we use Twilio as our provider), but it handles SMS / RCS, message consent collection & tracking (currently just US guidelines), realtime events, etc. It also handle RCS Rich Content (users will need strict vetting with carriers for this to be enabled)

Is this something you're interested in integrating either into the Escalated ecosystem or its own package? If so, I will bundle it all up into a Laravel package.

It seems to me like a unique, tangential fit here. Let me know what you think.

[mpge]

@matalaweb I think being able to handle customer communications via text would be the best approach. I do like that, sort of accepting tickets responses/collaberation via SMS just not eMail.

As for communication with employees, I don't want to re-invent what Slack does best.

I'd definitely be interested in your thoughts on this.

[matalaweb]

@mpge I see what your saying. In my mind, I was think more of an open-ended platform for conversational messages, which could also be used for communication / collaboration in tickets. Almost in a similar fashion to something like Front / Podium / Intercom. You'd have an inbox for conversations that don't necessarily need to be full help desk tickets, but have the option of creating one / tying one in. Could also be a bolt-on to the chat feature (I see DB tables covering that feature, haven't poked around source to see if this was implemented.)

Let me know your thoughts on that. I'd be happy to demo what we've built for our shade business as well.