Unable to retrieve child resources

[vgrocks88]

Storage Explorer Version

1.43.0

Regression From

No response

Architecture

x64

Storage Explorer Build Number

No response

Platform

All

OS Version

No response

Bug Description

Unable to retrieve child resources

ProducerError:{
"name": "Electron Net Error",
"message": "{"name":"Electron Net Error","cause":{}}"
}

Resource Types

No response

Authentication Method

None

Connection Type

None

Steps to Reproduce

While trying to list Blob containers in storage account, I get below mentioned error

Unable to retrieve child resources

ProducerError:{
"name": "Electron Net Error",
"message": "{"name":"Electron Net Error","cause":{}}"
}

Actual Experience

While trying to list Blob containers in storage account, I get below mentioned error

Unable to retrieve child resources

ProducerError:{
"name": "Electron Net Error",
"message": "{"name":"Electron Net Error","cause":{}}"
}

Expected Experience

No response

Additional Context

No response

[Julien-JRZ]

Is the target storage account protected by private endpoint? If so, try accessing the storage account through the same network segment.

[craxal]

Thanks for the report. The 'Electron Net Error' with an empty cause typically points to a network-level connectivity problem rather than a bug in Storage Explorer itself -- common causes include storage account firewall rules, private endpoints, or proxy settings that block access from your machine.

To help investigate further, could you share your Storage Explorer diagnostic logs? You can collect them via Help > Open Log File. Additionally, it would help to know:

• Is this storage account protected by a firewall or private endpoint?
• Are you behind a corporate proxy or VPN?
• What authentication/connection method are you using to connect to the storage account?