Bug: Escalation paths not working, critical incidents not reaching right teams

[anshul23102]

Problem Statement

Escalation broken:

• Critical issues missed
• Wrong team notified
• Response delayed

Business Impact: Slow incident response
Technical Impact: Escalation logic broken

Root Cause Analysis

Escalation rules not enforced.

Solution Overview

1. Routing: correct team assignment
2. Escalation: enforce rules
3. Notification: immediate alerts
4. Fallback: backup escalation

Type of Change

• Bug fix: Escalation

Testing Done

• Routing test: correct team
• Alert test: timely notification
• Fallback test: works

Related Issue

Relates to incident response

Suggested Labels

bug, escalation, incident-response, gssoc26

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[anshul23102]

@mdazfar2 Could you please assign/ this issue to me? I filed this bug report and would like to fix it under GSSoC '26. Thank you.

[alexandra272003]

Is this issue still going? if yes, please assign it to me as Gssoc 26 !