From 0770f07b974bf68cef60a4235fa3fd2ca148586c Mon Sep 17 00:00:00 2001
From: vikassingh767844-bit <vikassingh767844@gmail.com>
Date: Sat, 2 May 2026 10:39:32 +0530
Subject: [PATCH] Create ticket processing script in main.py

Added a script to process support tickets from a CSV file and save the results.
---
 code/main.py | 51 +++++++++++++++++++++++++++++++++++++++++++++++++++
 1 file changed, 51 insertions(+)

diff --git a/code/main.py b/code/main.py
index e69de29b..b5c4ad50 100644
--- a/code/main.py
+++ b/code/main.py
@@ -0,0 +1,51 @@
+import pandas as pd
+import os
+
+# 1. Paths set karein
+TICKETS_PATH = '../support_tickets/support_tickets.csv'
+OUTPUT_PATH = '../support_tickets/output.csv'
+DATA_DIR = '../data/'
+
+def process_tickets():
+    # CSV load karein
+    if not os.path.exists(TICKETS_PATH):
+        print("Error: support_tickets.csv nahi mili!")
+        return
+
+    df = pd.read_csv(TICKETS_PATH)
+    
+    results = []
+
+    for index, row in df.iterrows():
+        ticket_id = row['ticket_id']
+        customer_query = row['customer_query']
+        
+        print(f"Processing ticket {ticket_id}...")
+
+        # --- AI LOGIC YAHAN AAYEGI ---
+        # Aapko yahan RAG (Retrieval-Augmented Generation) use karna hoga
+        # jo data/ folder se sahi file uthaye.
+        
+        status = "replied" # ya "escalated"
+        product_area = "General" 
+        response = "Ye aapka dummy response hai. AI integration baaki hai."
+        justification = "Query was simple and found in docs."
+        request_type = "product_issue" # product_issue, bug, etc.
+        # -----------------------------
+
+        results.append({
+            "ticket_id": ticket_id,
+            "status": status,
+            "product_area": product_area,
+            "response": response,
+            "justification": justification,
+            "request_type": request_type
+        })
+
+    # Results ko output.csv mein save karein
+    output_df = pd.DataFrame(results)
+    output_df.to_csv(OUTPUT_PATH, index=False)
+    print(f"Kaam ho gaya! Output save ho gaya hai: {OUTPUT_PATH}")
+
+if __name__ == "__main__":
+    process_tickets()