Submission Webhook - Retry Policy Clarification

[ext-luissantos-thermondo]

The Documentation is not clear about the actual retry policy. There is a mention to a retry policy under the "Form Webhook" section but it's not clear whether it applies to submission as well.

I'm struggling with "Submission webhook" not retrying in the expected time frame and having some clarity could help me understand whether this is expected or not.

Thanks

[omohokcoj]

@ext-luissantos-thermondo it's possible to use https://console.docuseal.eu/webhooks?status=error webhook events dashboard that contain failed event's with the time to next retry displayed for each event.

[ext-luissantos-thermondo]

Thanks @omohokcoj. we checked it and it says 5 days but we don't know what to expect, hence asking for some clarification.

[omohokcoj]

@ext-luissantos-thermondo could you please email support@docuseal.com with your specific webhook event ID to let us better investigate the issue.