diff --git a/lib/src/platform_client.dart b/lib/src/platform_client.dart
index 3d38e49..59402d8 100644
--- a/lib/src/platform_client.dart
+++ b/lib/src/platform_client.dart
@@ -1502,13 +1502,27 @@ class PlatformClient {
     } else {
       return {
         'id': (await _deviceId) ?? '',
-        'model': (await DeviceInfoPlugin().deviceInfo).data['model'],
+        'model': await _getDeviceModel(),
         'platform': Platform.operatingSystem.toString().split('.').last,
         'platformVersion': Platform.operatingSystemVersion,
       };
     }
   }
 
+  Future<String>? _getDeviceModel() {
+    if (kIsWeb) return null;
+    if (Platform.isAndroid) {
+      return DeviceInfoPlugin()
+          .androidInfo
+          .then((deviceInfo) => deviceInfo.model);
+    } else if (Platform.isIOS) {
+      return DeviceInfoPlugin()
+          .iosInfo
+          .then((deviceInfo) => deviceInfo.utsname.machine); // e.g: iPhone18,3
+    }
+    return null;
+  }
+
   Future<String?> get _deviceId async {
     if (_config.deviceId != null) {
       return _config.deviceId;