Describe the problem
The staff-shared link path currently reuses the self-service link email template as an interim measure because a dedicated template isn't provisioned. Messaging for a staff-shared link should read differently from a self-service one.
Propose a solution
Provision a dedicated email template for the staff-shared link path (with any localized/branded variants), and switch the send path to use it once available.
Flow
- Staff shares a microsite link with a customer.
- The dedicated share-link template is selected (by the page's owning brand where applicable).
- The customer receives a correctly-worded email with the link.
Associated skill
None (backend + email template).
Affected blocks / pages
Notification/email send path; share-link handler.
Analytics data involved
None.
Priority
Nice to have
Additional context
Part of epic #112. Removes the interim reuse of the self-service template.
Describe the problem
The staff-shared link path currently reuses the self-service link email template as an interim measure because a dedicated template isn't provisioned. Messaging for a staff-shared link should read differently from a self-service one.
Propose a solution
Provision a dedicated email template for the staff-shared link path (with any localized/branded variants), and switch the send path to use it once available.
Flow
Associated skill
None (backend + email template).
Affected blocks / pages
Notification/email send path; share-link handler.
Analytics data involved
None.
Priority
Nice to have
Additional context
Part of epic #112. Removes the interim reuse of the self-service template.