Account limit reached error despite premium subscription

[yosiagurning]

Hi Trae Team,

I am experiencing an "account limit reached on this device" error even after purchasing a premium subscription.

Problem Details:

Error Message: "Account limit reached on this device"
I previously created multiple free accounts from this device
I have now purchased a premium subscription
The error persists even with the premium account
What I've tried:

Cleared browser cache and cookies
Tried different browsers
Uninstalled and reinstalled the app (if applicable)
Request:
Could you please reset the device limit for my premium account?

Account Information:

Email: [ (yosiagurning@gmaill.com) (mail to:yosiagurning@gmaill.com)]
Subscription: Premium
Device: [windows]
Thank you for your help!