Audio tracks have disappeared from all videos

[juado82]

---Since yesterday, whenever I play any video content and check the language options, only AAC 2.0 tracks are available. The DD+ (2.0 - 5.1) tracks have disappeared, even from titles where they were previously available. Is this a bug or a change in Prime Video's streaming service?

[holema]

I don't have any audio streams avaliable. They are all gone

[geronimo0812]

After automatic update from 1.2.0 to 1.2.1 there are no audio streams available.
Reinstalled the addon but that did not help.

[mlc42]

Somes hours ago all was ok, but now no audio streams.

2026-04-01 21:52:35.732 T:1251 info : [Amazon VOD] Version: 1.2.1~beta1+matrix.1
2026-04-01 21:52:35.733 T:1251 info : [Amazon VOD] Unicode filename support: False
2026-04-01 21:52:35.734 T:1251 info : [Amazon VOD] Locale: en-us / Language: de
2026-04-01 21:52:54.871 T:1088 info : PVR Manager: Starting cleanup of cached images.
2026-04-01 21:52:55.462 T:1088 info : PVR Manager: Cleaned up 0 cached images.
2026-04-01 21:58:27.952 T:1046 info : CActiveAESink::OpenSink - initialize sink
2026-04-01 21:58:27.953 T:1046 info : CAESinkALSA::Initialize - Attempting to open device "sysdefault:CARD=sndrpihifiberry"
2026-04-01 21:58:27.957 T:1046 info : CAESinkALSA::Initialize - Opened device "sysdefault:CARD=sndrpihifiberry"
2026-04-01 21:58:27.958 T:1046 info : CAESinkALSA::InitializeHW - Your hardware does not support AE_FMT_FLOAT, trying other formats
2026-04-01 21:58:27.958 T:1046 info : CAESinkALSA::InitializeHW - Using data format AE_FMT_S24NE4
2026-04-01 21:58:32.268 T:1038 info : Loading skin file: DialogContextMenu.xml, load type: KEEP_IN_MEMORY
2026-04-01 21:58:33.827 T:1254 warning : [script.module.inputstreamhelper] Widevine update check was made on 2026-03-14 16:45
2026-04-01 21:58:33.834 T:1254 info : [Amazon VOD] postURL: http://127.0.0.1:53785/gpr/https%3A%2F%2Fatv-ps-eu.amazon.de%2Fcdp%2Fcatalog%2FGetPlaybackResources%3Fasin%3DB0FRYMMLC3%26deviceTypeID%3DAOAGZA014O5RE%26firmware%3D1%26deviceID%3D6dd269ceb8764490a47b931fde467558%26marketplaceID%3DA1PA6795UKMFR9%26format%3Djson%26version%3D2%26gascEnabled%3Dfalse%26subtitleFormat%3DTTMLv2%26resourceUsage%3DImmediateConsumption%26consumptionType%3DStreaming%26deviceDrmOverride%3DCENC%26deviceStreamingTechnologyOverride%3DDASH%26deviceProtocolOverride%3DHttps%26deviceBitrateAdaptationsOverride%3DCVBR%252CCBR%26audioTrackId%3Dall%26languageFeature%3DMLFv2%26videoMaterialType%3DFeature%26desiredResources%3DPlaybackUrls%2CSubtitleUrls%2CForcedNarratives%2CTransitionTimecodes%26supportedDRMKeyScheme%3DDUAL_KEY
2026-04-01 21:58:34.848 T:1254 info : [Amazon VOD] Using Host: Akamai
2026-04-01 21:58:34.860 T:1254 info : [Amazon VOD] checkURL: https://a130avoddashs3ww-a.akamaihd.net/3$0ChoIAiAZMAFSBoDAAoHwA3oDgLgXggEBAYgBAhgB/ondemand/ww_dub/5569/8a89/60d7/459f-a8f7-e6a3530fce7a/b36ebf10-c31e-4f39-a58a-4fae3ef83886_corrected.mpd
2026-04-01 21:58:35.066 T:1254 info : [Amazon VOD] Using inputstream.adaptive Version: 20.3.18.1
2026-04-01 21:58:35.137 T:1038 info : VideoPlayer::OpenFile: plugin://plugin.video.amazon-test/?asin=B0FRYMMLC3&mode=PlayVideo&name=Ein+Schafhirte+und+K%C3%B6nig&adult=0&trailer=0&selbitrate=0
2026-04-01 21:58:35.138 T:1357 info : Creating InputStream
2026-04-01 21:58:35.195 T:1357 info : AddOnLog: inputstream.adaptive: [Repr. chooser] Resolution set: 1920x1080, max allowed: 1920x1080, Adjust refresh rate: 0
2026-04-01 21:58:35.195 T:1357 error : GetDirectory - Error getting /usr/lib/kodi/addons/inputstream.adaptive/
2026-04-01 21:58:36.434 T:1357 info : AddOnLog: inputstream.adaptive: Successfully parsed manifest file (Periods: 1, Streams in first period: 49, Type: VOD)
2026-04-01 21:58:38.868 T:1357 info : Creating Demuxer
2026-04-01 21:58:38.868 T:1357 info : Opening stream: 1001 source: 256
2026-04-01 21:58:39.011 T:1357 info : Creating video codec with codec id: 27
2026-04-01 21:58:39.011 T:1357 info : AddOnLog: inputstream.adaptive: VideoCodec::Open
2026-04-01 21:58:39.011 T:1357 warning : AddOnLog: inputstream.adaptive: ToCdmVideoCodecProfile: Unknown codec profile 0
2026-04-01 21:58:39.013 T:1357 info : Creating video thread
2026-04-01 21:58:39.013 T:1374 info : running thread: video_thread
2026-04-01 21:58:39.014 T:1357 info : Opening stream: 0 source: 1037
2026-04-01 21:58:39.191 T:1357 info : CDVDSubtitlesLibass: Using libass version 1700000
2026-04-01 21:58:39.191 T:1357 info : CDVDSubtitlesLibass: Creating ASS library structure
2026-04-01 21:58:39.191 T:1357 info : CDVDSubtitlesLibass: Initializing ASS Renderer
2026-04-01 21:58:39.191 T:1357 info : CDVDSubtitlesLibass: Initializing ASS library font settings
2026-04-01 21:58:39.319 T:1357 info : CDVDSubtitlesLibass: Creating new ASS track
2026-04-01 21:58:39.341 T:1357 info : AddOnLog: inputstream.adaptive: PosTime (310000)
2026-04-01 21:58:39.395 T:1357 info : AddOnLog: inputstream.adaptive: Seek time 310.0 for stream: 1001 (physical index 524289) continues at 310.9 (PTS: 310935625)
2026-04-01 21:58:39.395 T:1357 warning : CDVDMessageQueue(audio)::Put MSGQ_NOT_INITIALIZED
2026-04-01 21:58:40.497 T:1254 info : Skipped 1 duplicate messages..
2026-04-01 21:58:40.497 T:1254 info : [Amazon VOD] Starting Playback: 0.0/3452.0
2026-04-01 21:58:40.555 T:1357 warning : CDVDMessageQueue(audio)::Put MSGQ_NOT_INITIALIZED

[holema]

After automatic update from 1.2.0 to 1.2.1 there are no audio streams available. Reinstalled the addon but that did not help.

I still use an old version and there is no audio.

[Luckycorps]

Same problem here. No Audio at any video-stream.
LibreElec: 12.2.1 / Amazon VOD: 1.2.1

[Sandmann79]

Amazon appears to have enabled secure path for audio streams.
This is not currently supported by InputStream.

Here is an excerpt from the debug log:

2026-04-02 14:38:38.951 T:15412   debug <inputstream.adaptive>: Initialize crypto session
2026-04-02 14:38:38.951 T:15412   debug <inputstream.adaptive>: CWVCencSingleSampleDecrypter::LogDecryptError: Decrypt failed with error code: 2 and KID: db289be77b1a4e0aa746049856c52b7d
2026-04-02 14:38:38.951 T:15412   debug <inputstream.adaptive>: CWVCencSingleSampleDecrypter::GetCapabilities: Single decrypt failed, secure path only
2026-04-02 14:38:38.951 T:15412   debug <inputstream.adaptive>: Reused existing DRM session (ID: C507D55AE9D3EFF9E0693167F9E11357, KID: db289be77b1a4e0aa746049856c52b7d)
2026-04-02 14:38:38.951 T:15412   debug <inputstream.adaptive>: Secure crypto session enabled to DRM session (ID: C507D55AE9D3EFF9E0693167F9E11357)
2026-04-02 14:38:38.951 T:15412 warning <inputstream.adaptive>: Disabled stream repr ID "audio_en-US_3=128000", AdpSet ID "en-us_descriptive_0", Secure path decoder on audio stream is not supported

Work on this has already begun, but it will take some time before a workable solution is available.
Further information here: xbmc/inputstream.adaptive#2013

Unfortunately, my expertise in this area is "limited", so I cannot offer a quick fix for this.

In my tests, audio streams were only available on Android with disabled Proxy MPD alteration setting.

[holema]

Thanks a lot for the work. Unfortunately i can not find the buy me a coffee button which was there in the past @Sandmann79

[Sandmann79]

@holema the donation link is located on the Repo homepage - on the right under "Sponsor this project". The somewhat inconspicuous PayPal link 😉

[Luckycorps]

.
.
.
In my tests, audio streams were only available on Android with disabled Proxy MPD alteration setting.

Tried to change the settings many times. (Input: Input Stream / Android with/without mpd-modification and Data: Android / Website)
But always: no audio 😢

[Sandmann79]

@Luckycorps this likely also depends on the hardware being used. If it isn't Widevine L1 certified, no audio streams will appear there. This is because the request is made using the same DeviceTypeID as on other systems.

When launched for the first time, the add-on automatically detects whether L1 certification is present and changes the "Widevine L1 Certified Device" setting in the general settings accordingly.
If this setting is turned off, the certification will be missing.

Here is a screenshot showing that the audio streams are available under WV L1:

[lepalom]

@Sandmann79 Sorry, I don't get it. Can we solve this issue temporally doing something to Widevine ? Because I'm not having any audio streams like the others.

[Sandmann79]

@lepalom if I knew of a solution, it would already be built into the add-on.
But as I mentioned above, I’m afraid I don’t know of a workaround.