Add-CommunityPostToProblem.ps1

function Add-CommunityPostToProblem {
    [CmdletBinding()]
    param (
        <#
        .SYNOPSIS
            Creates a problem ticket from a community post.

        .DESCRIPTION
            This function extracts the contents of a community post and creates a
            new Zendesk "Problem" ticket on behalf of the post's author.

        .PARAMETER PostId
            The ID of the community post.
        #>
        [Parameter(Mandatory = $true)]
        [long]$PostId
    )

    Test-ZendeskEnvironment

    # 1. Retrieve Community Post data
    try {
        Write-Verbose "Fetching Community Post $PostId..."
        $postResponse = Invoke-ZendeskApiCall -UriPath "api/v2/community/posts/$PostId.json" -Method 'GET'
        $post = ($postResponse.Content | ConvertFrom-Json).post
    }
    catch {
        Write-Error "Could not retrieve Community Post $PostId : $_"
        throw $_
    }

    # 2. Create Problem Ticket
    # We use html_body to retain the rich formatting of the original community post.
    $newDescription = "Ticket created from <a href='$($post.html_url)'>Community Post #$PostId</a>.<br><br>" + $post.details

    $ticketData = @{
        subject        = "Community Escalation: $($post.title)"
        type           = "problem"
        requester_id   = $post.author_id
        tags           = @("community_escalation")
        comment        = @{
            html_body = $newDescription
        }
    }

    $body = @{ ticket = $ticketData } | ConvertTo-Json -Depth 10

    try {
        Write-Verbose "Creating problem ticket for Post $PostId..."
        $ticketResponse = Invoke-ZendeskApiCall -UriPath "api/v2/tickets.json" -Method 'POST' -Body $body
        $newTicket = ($ticketResponse.Content | ConvertFrom-Json).ticket
        
        Write-Host "Problem Ticket #$($newTicket.id) created from community post #$PostId! See $($env:ZendeskUrl)/agent/tickets/$($newTicket.id)"
        return $newTicket
    }
    catch {
        Write-Error "Failed to create ticket for Community Post $PostId : $_"
        throw $_
    }
}