In order to have a clear purpose within our knowledge base and resource hub, we need to know the personas to whom these are catered.
- Identify general personas as well as internal personas - not just internal to our org, but how another large org using justserve may have internal needs to be answered by this KB & RH
- Identify expected use context
- at a desk on a computer
- on a phone at home
- Identify learning style preference, if any
- Identify unique technical proficiency
- is this group abnormally tech savvy, or is their "tech scares me" membership greater than other personas?
- Identify common needs / frustrations
- Identify if this persona leans towards a specific learning resource or resource need
In order to have a clear purpose within our knowledge base and resource hub, we need to know the personas to whom these are catered.