From bf7dcca0bf1f35c6be40fb5c76730381cbca1c12 Mon Sep 17 00:00:00 2001 From: "Krishna (via MelvinBot)" Date: Thu, 28 May 2026 21:16:52 +0000 Subject: [PATCH] Docs: clarify INT122 recovery flow now that Sync now is hidden during auth error Co-authored-by: Krishna --- .../INT122-Sync-Error.md | 14 ++++++++++---- .../Sync-Errors/INT122-Sync-Error.md | 12 ++++++++---- 2 files changed, 18 insertions(+), 8 deletions(-) diff --git a/docs/articles/new-expensify/connections/sage-intacct/Troubleshooting/Authentication-and-Login-errors/INT122-Sync-Error.md b/docs/articles/new-expensify/connections/sage-intacct/Troubleshooting/Authentication-and-Login-errors/INT122-Sync-Error.md index 246cb6d83f23..fd8df3605e56 100644 --- a/docs/articles/new-expensify/connections/sage-intacct/Troubleshooting/Authentication-and-Login-errors/INT122-Sync-Error.md +++ b/docs/articles/new-expensify/connections/sage-intacct/Troubleshooting/Authentication-and-Login-errors/INT122-Sync-Error.md @@ -75,13 +75,19 @@ If **expensify** is already listed and the error continues: --- -## Retry the Sync +## Reenter credentials and retry the sync -After confirming credentials and Sender ID settings: +After confirming credentials and Sender ID settings in Sage Intacct, reauthorize the connection in Expensify and then run a sync. + +While the INT122 authentication error is active, **Sync now** is hidden from the three dots **(⋮)** menu next to Sage Intacct. **Enter your credentials** is shown instead. Reenter credentials first to clear the authentication error, then **Sync now** will be available again. 1. Go to **Workspaces > [Workspace Name] > Accounting**. -2. Select **Sync Now**. -3. Confirm the sync completes successfully. +2. Select the three dots **(⋮)** next to the Sage Intacct connection. +3. Select **Enter your credentials**. +4. Enter your Sage Intacct admin credentials and complete the reauthorization. +5. After the connection is restored, select the three dots **(⋮)** next to the Sage Intacct connection again. +6. Select **Sync now**. +7. Confirm the sync completes successfully. If authentication is configured correctly, the sync should complete without errors. diff --git a/docs/articles/new-expensify/connections/sage-intacct/Troubleshooting/Sync-Errors/INT122-Sync-Error.md b/docs/articles/new-expensify/connections/sage-intacct/Troubleshooting/Sync-Errors/INT122-Sync-Error.md index 869db520141a..7de511ca7b97 100644 --- a/docs/articles/new-expensify/connections/sage-intacct/Troubleshooting/Sync-Errors/INT122-Sync-Error.md +++ b/docs/articles/new-expensify/connections/sage-intacct/Troubleshooting/Sync-Errors/INT122-Sync-Error.md @@ -68,14 +68,18 @@ The Sender ID must be entered exactly as **expensify** in lowercase. --- -## Reauthorize the Integration in the Workspace +## Reauthorize the integration in the Workspace + +While the INT122 authentication error is active, **Sync now** is hidden from the three dots **(⋮)** menu next to Sage Intacct. **Enter your credentials** is shown instead. Reenter credentials first to clear the authentication error, then **Sync now** will be available again. 1. Go to **Settings > Workspaces**. 2. Select your Workspace. 3. Click **Accounting**. -4. Reenter the Sage Intacct admin credentials if prompted. -5. Click **Save**. -6. Click **Sync Now**. +4. Select the three dots **(⋮)** next to the Sage Intacct connection. +5. Select **Enter your credentials**. +6. Enter your Sage Intacct admin credentials and complete the reauthorization. +7. After the connection is restored, select the three dots **(⋮)** next to the Sage Intacct connection again. +8. Select **Sync now**. If credentials and web services settings are configured correctly, the sync should complete successfully.