To install the Pipedrive app you must copy your personal API token. Access this in Pipedrive under the personal preferences section of your settings in the top right, and click the API tab on the following page.
Copy the token and head back to Deskpro and navigate to the "Settings" tab of the Pipedrive app in admin.
On this screen, enter the following details:
- Pipedrive API Key - this is the token you created in the previous steps
- Domain Prefix - this is your company name found in your Pipedrive URL, e.g. this will be
mycompanyif your Pipedrive URL ishttps://mycompany.pipedrive.com
To configure who can see and use the Pipedrive app, head to the "Permissions" tab and select those users and/or groups you'd like to have access.
When you're happy, click "Install".