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<!DOCTYPE html>
<html lang="en">
<head>
<title>Resume</title>
<link rel="stylesheet" href="css.css">
</head>
<body>
<main class="maincontent">
<section class="left-section">
<div class="left-content">
<div class="profile">
<img src="image.jpg" alt="">
<h2 class="name">Benjamin <br>
Gibson</h2>
<p class="career">Customer <i> Experience </i> Professional</p>
</div>
<div class="contact-info">
<h3 class="main-title">Contact Info</h3>
<ul>
<li>
555-555-1234
</li>
<li>
anonymous email
</li>
<li>
linkedin url - also anonymous
</li>
<li>
anonymous location
</li>
<li>
HTML Resume Link:
</li>
<li>
<a href="https://bgibsonsf.github.io"
style="color:whitesmoke; ">https://bgibsonsf.github.io</a>
</li>
</ul>
</div>
<div class="skills-section">
<h3 class="main-title">Skills</h3>
<ul>
<li>
<p class="skill-title">Healthcare Systems (EPIC, Citrix)</p>
</li>
<li>
<p class="skill-title">Windows Platforms & Microsoft Office</p>
</li>
<li>
<p class="skill-title">Leadership & Engagement</p>
</li>
<li>
<p class="skill-title">Radiology Protocols</p>
</li>
<li>
<p class="skill-title">Communication</p>
</li>
<li>
<p class="skill-title">HTML & CSS</p>
</li>
<li>
<p class="skill-title">Medical Terminology</p>
</li>
</ul>
</div>
<div class="contact-info">
<h3 class="main-title">Military Experience</h3>
<ul>
<li>
Human Intelligence Collector
</li>
<li>
2009 - 2015
</li>
<li>
TS-SCI Security Clearance
</li>
</ul>
</div>
</div>
</section>
<section class="right-section">
<div class="right-main-content">
<section class="about-me sect">
<h2 class="right-title"><u> Summary </u></h2>
<p class="para">
Extremely proficient in high-volume call center environments, excelling at customer service, conflict resolution,
and time management.
<br>
I'm passionate about helping others, motivated, and eager to apply myself fully in a field
that aligns with my aspirations & family needs.
<br>
With a uniquely diverse background and a hunger for success, I bring adaptability, creativity, and a
willingness to learn to any role I undertake. I'm ready to take on any challenge and motivate others along the way.
</p>
</section>
<section class="eperience sect">
<h2 class="right-title"><u>experience</u></h2>
<div class="timeline">
<div class="left-tl-content">
<h5 class="tl-title">ANONYMOUS COMPANY</h5>
<p class="para">December 2023-March 2024</p>
</div>
<div class="right-tl-content">
<div class="tl-conent">
<h5 class="tl-title-2">Patient Experience Supervisor</h5><br>
<p class="para">
<ul>
<li class="skill-list">Led team of diverse, high performing scheduling agents </li> <br>
<li class="skill-list">Trained new hires to meet and exceed company performance & quality assurance standards</li> <br>
<li class="skill-list">Determined areas in need of improvement and devised targeted
corrective actions for each concern to maintain optimal business operations. <br>
<li class="skill-list">Maintained detailed reports of team member perormance metrics to include coachings and disciplinary actions. <br>
<li class="skill-list">Coordinates with facility leaders and department leaders to maintain efficient workflows
</li> <br>
</ul>
</p>
</div>
</div>
</div>
<div class="timeline">
<div class="left-tl-content">
<h5 class="tl-title">ANONYMOUS COMPANY</h5>
<p class="para">August 2019 - December 2023</p>
</div>
<div class="right-tl-content">
<div class="tl-conent">
<h5 class="tl-title-2">Radiology Scheduling Supervisor</h5><br>
<p class="para">
<ul>
<li class="skill-list"> Utilized Strong relationships with facility leaders to minimize issues,
maximize efficiency and develop new departmental processes and workflows while leading scheduling team.</li> <br>
<li class="skill-list"> Primary liaison for Brunswick Radiology Scheduling Market</li> <br>
<li class="skill-list"> Increased revenue and increased schedule efficiency for Greater
Winston Salem and Brunswick radiology markets.</li> <br>
<li class="skill-list"> Trained new company hires from day one to program graduation
ensuring high team member performance rates..</li> <br>
<li class="skill-list"> Mastered knowledge of all radiology specific modalities,
processes, and order requirements to ensure patient safety & HIPAA compliance at all times. </li> <br>
<li class="skill-list">Exceeded metrics defined daily, monthly and quarterly by averaging 98-100% quality assurance scores with minimal to no error</li> <br>
<li class="skill-list">Demonstrated initiative by assisting with inbound & outbound calls when needed</li> <br>
<li class="skill-list">Demonstrated creativity by implementing new departmental workflows to improve performance while minimizing risk</li> <br>
<li class="skill-list">Regularly met with departmental & external leadership entities to ensure highest satisfaction</li> <br>
</ul>
</p>
</div>
</div>
</div>
</section>
<section class="education sect">
<h2 class="right-title"><u>Education</u></h2>
<div class="timeline">
<div class="left-tl-content">
<h5 class="tl-title">ANONYMOUS College</h5>
<p class="para">In Progress</p>
</div>
<div class="right-tl-content">
<div class="tl-conent">
<h5 class="tl-title-2">Cyber Security & Information Assurance</h5>
</div>
</div>
</div> <br>
<div class="timeline">
<div class="left-tl-content">
<h5 class="tl-title">ANONYMOUS High School</h5>
<p class="para">2005-2009</p>
</div>
<div class="right-tl-content">
<div class="tl-conent">
<h5 class="tl-title-2">Diploma</h5>
</div>
</div>
</div>
</section>
</main>
</body>